Messaging Terms of Service

These Mobile Messaging Terms of Service ("Terms") govern your use of any SMS, MMS, or other text messaging programs (the "Messaging Program") operated by RoofSig LLC ("RoofSig," "we," "us," or "our"), including programs we operate on behalf of our business customers (such as roofing contractors and other service businesses) using telephone numbers provisioned via third-party messaging providers.

By enrolling in, using, or interacting with the Messaging Program, you agree to these Terms.

1.1

The RoofSig Messaging Program delivers text messages on behalf of participating businesses (for example, roofing contractors and other service providers) for purposes including:

• Responding to inbound inquiries and missed calls
• Confirming and rescheduling appointments
• Providing service updates (e.g., appointment reminders, technician en route notifications)
• Requesting feedback and online reviews after completed jobs
• Providing limited customer support information via SMS

1.2

Messages will be sent from telephone numbers provisioned by RoofSig on behalf of participating businesses. The specific sending number(s) will be disclosed to you at the point of opt-in and will appear as the sender in all messages you receive.

1.3

Messages may be sent using automated technology, including auto-dialers and messaging platforms, where permitted by law. Message content will be informational and transactional in nature and may include links to websites or review pages.

1.4

Message frequency will vary depending on your interaction with the participating business (for example, more messages during active job scheduling and fewer messages after completion). Where required, specific frequency ranges (such as "up to X msgs/month") will be disclosed at the point of opt-in.

2.1

You may opt in to receive messages in one or more of the following ways, depending on the participating business's implementation:

• Providing your mobile number on a web form and affirmatively agreeing to receive messages
• Providing your mobile number over the phone and verbally agreeing to receive messages
• Texting a keyword to a designated phone number
• Responding to an automated phone prompt (IVR) during or after a call to the business, where you affirmatively agree to receive text messages by pressing a designated key (e.g., pressing 1 to receive appointment options via SMS)

2.2

By opting in, you represent that:

• You are the primary account holder or authorized user of the mobile number provided
• You are at least 18 years old or the age of majority in your jurisdiction
• You understand that consent is not a condition of any purchase where such a statement is required by law

2.3

Consent applies only to the specific program and brand for which it was obtained and is not sold, rented, or shared for unrelated third-party messaging lists.

3.1

You can cancel the SMS service at any time by replying with the keyword STOP to any message you receive from the program's sending number.

3.2

After you send STOP, we will send you a single confirmation SMS that you have been unsubscribed. After that, you will no longer receive messages from that program.

3.3

If you wish to rejoin, you may re-opt in via the same mechanism you originally used (for example, signing up on a website or texting a keyword again).

3.4

You may also opt out by contacting the applicable business directly using their published phone number or contact form; they may submit your opt-out request into the RoofSig system.

3.5

Reasonable variations in your opt-out reply (such as "stop," "end," "cancel," "quit," or "unsubscribe") will be treated as a valid opt-out wherever technically and legally feasible.

4.1

If you are experiencing issues with the Messaging Program, you can reply with the keyword HELP for more assistance.

4.2

You may also contact RoofSig support directly:

Email: support@roofsig.com
Mailing address:
RoofSig LLC
30 N Gould St Ste N, Sheridan
Sheridan County, WY 82801
United States

4.3

If your question relates to a specific job, invoice, or service appointment, the participating business (for example, your roofing contractor) remains responsible for the underlying service. RoofSig only provides the messaging layer.

5.1

Message and data rates may apply for any SMS or MMS messages sent to you from us or sent by you to us.

5.2

If you have any questions about your text or data plan, contact your mobile service provider.

5.3

Participating carriers and networks do not guarantee message delivery and are not liable for delayed or undelivered messages.

6.1

The Messaging Program is intended for use by individuals with a text-capable mobile device and active mobile service.

6.2

You are responsible for:

• Keeping your mobile number current and accurate with the participating business
• Notifying the business if you change or deactivate your mobile number
• Any charges billed by your wireless carrier associated with messaging

6.3

If you transfer, recycle, or relinquish your mobile number, you should immediately opt out of any programs associated with that number to avoid receiving messages intended for another person.

7.1

You must not use the Messaging Program to transmit:

• Unlawful, harmful, abusive, fraudulent, or deceptive content
• Content that infringes third-party rights, invades privacy, or harasses others
• Malicious links, malware, or attempts to phish or obtain sensitive information unlawfully

7.2

RoofSig's messaging infrastructure is provided in part by Twilio and related providers. Your use of the Messaging Program is subject to Twilio's Acceptable Use Policy and applicable carrier and industry requirements.

7.3

We reserve the right to suspend or terminate messaging to any number or program participant where we reasonably suspect abuse, unlawful activity, or violation of these Terms or any applicable acceptable use policies.

8.1 Information Collected via Messaging

Through the Messaging Program, RoofSig and the participating business may collect and process:

• Your mobile phone number
• Message content you send (text and, if applicable, media)
• Message metadata (timestamps, delivery status, carrier information)
• Basic lead or customer attributes you provide (such as name, address, or service location) when you submit them via message, forms, or phone calls

8.2 Purpose of Use

We and our business customers use this information to:

• Facilitate two-way communication between you and the business
• Confirm and manage appointments or service visits
• Send review requests and collect your feedback
• Monitor program performance and reliability (for example, error rates, delivery issues)
• Comply with legal obligations and industry messaging standards

8.3 Sharing

We may share messaging-related data:

• With the participating business that is providing the underlying service to you
• With telecommunications carriers and messaging providers, where required for delivery and compliance
• With service providers that support our operations (hosting, analytics, monitoring), under appropriate contractual safeguards
• As required by law, regulation, or legal process

Mobile information collected through the Messaging Program (including your phone number and message content) will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Information may only be shared with service providers necessary to deliver messaging services (such as telecommunications carriers and hosting providers) under appropriate contractual protections, or as otherwise described in this section.

8.4 Security

We implement reasonable technical and organizational safeguards designed to protect message data against unauthorized access, disclosure, alteration, or destruction, consistent with industry guidelines for messaging security.

8.5 Retention

Message data and related logs may be retained for as long as necessary to:

• Provide services to participating businesses and to you
• Maintain records of consent and opt-out actions
• Meet legal, regulatory, or dispute-resolution obligations

Retention periods may differ based on jurisdiction and business requirements.

8.6 Privacy Policy

Additional details about our data practices will be set out in the RoofSig Privacy Policy, which will be linked from relevant signup forms and from our website, for example: https://roofsig.com/privacy

9.1

The Messaging Program is provided on an "as is" and "as available" basis. Delivery of messages is subject to effective transmission by your wireless carrier or network operator; we do not guarantee availability or timely delivery.

9.2

Carriers are not liable for delayed or undelivered messages.

9.3

To the maximum extent permitted by law, RoofSig and its service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Messaging Program, even if advised of the possibility of such damages.

9.4

Some jurisdictions do not allow exclusion or limitation of certain damages; in such cases, the above limitation applies only to the extent permitted by applicable law.

10.1

We may update or modify these Terms from time to time. Updated Terms will be posted at a publicly accessible URL associated with the Messaging Program (for example, https://roofsig.com/sms-terms) and may be referenced in future messages.

10.2

Your continued participation in the Messaging Program after any such changes become effective constitutes your acceptance of the revised Terms.

For questions about these Terms or the Messaging Program:

Email: legal@roofsig.com (or support@roofsig.com)

Mailing address:
RoofSig LLC
30 N Gould St Ste N, Sheridan
Sheridan County, WY 82801
United States